SaaS Terms of Service Template

What is a saas terms of service?

SaaS terms of service govern a subscription to a software-as-a-service product: licence, subscription and billing, acceptable use, data, uptime, support and liability.

When you need one

Launching a SaaS or subscription app

Key clauses included

Subscription and licence
Fees, renewals and refunds
Acceptable use
Customer data
Service levels
Suspension
Liability cap
Termination

What the template covers

Subscription and Access
Accounts
Restrictions
Fees, Renewal and Refunds
Customer Data
Security and Availability
Support
Intellectual Property and Feedback
Warranties and Disclaimers
Limitation of Liability
Suspension
Termination and Data Export
General

How to use it

Buy and download the editable Word file.
Fill in the brackets: names, dates, fees, scope and governing law. Delete options that don't apply.
Check it against local law, and have a lawyer review it for high-value deals.
Sign it on paper or with any e-signature tool.

Frequently asked questions

What format is the template in?

You get an editable Microsoft Word (.docx) file that also opens in Google Docs, Pages and LibreOffice.

Can I use this template in my country?

The templates are written for international use with placeholders for governing law and local details. Contract law differs between countries and states, so check the final document against local law, especially for employment and consumer contracts.

Is this legal advice?

No. A template is a starting point, not advice on your situation. For high-value or unusual deals, have a lawyer review the completed document.

How do I receive the file?

Right after payment you are taken to a download page, and PayPal emails you a receipt. Keep the download page link to download the file again.

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