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General Service Agreement Template
What is a general service agreement?
A service agreement is a contract between a service provider and a customer that sets out the services, price, timing, responsibilities, liability and how either side can end the arrangement.
When you need one
- Any business providing services to a customer
- Cleaning, repair, coaching, event, IT and other service work
Key clauses included
- Description of services
- Fees and payment
- Customer responsibilities
- Standard of service
- Liability and insurance
- Cancellation and termination
What the template covers
- Services
- Fees and Payment
- Standard of Service
- Customer Responsibilities
- Changes and Cancellation
- Insurance
- Limitation of Liability
- Term and Termination
- General
- Governing Law and Disputes
How to use it
- Buy and download the editable Word file.
- Fill in the brackets: names, dates, fees, scope and governing law. Delete options that don't apply.
- Check it against local law, and have a lawyer review it for high-value deals.
- Sign it on paper or with any e-signature tool.
Frequently asked questions
What is the difference between a service agreement and a master services agreement?
A service agreement covers one set of services in one document. A master services agreement sets general terms once and adds each project through a separate statement of work.
What format is the template in?
You get an editable Microsoft Word (.docx) file that also opens in Google Docs, Pages and LibreOffice.
Can I use this template in my country?
The templates are written for international use with placeholders for governing law and local details. Contract law differs between countries and states, so check the final document against local law, especially for employment and consumer contracts.
Is this legal advice?
No. A template is a starting point, not advice on your situation. For high-value or unusual deals, have a lawyer review the completed document.
How do I receive the file?
Right after payment you are taken to a download page, and PayPal emails you a receipt. Keep the download page link to download the file again.
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